Payment & Cancellation Policy
We understand that travel plans sometimes change. Our policy is designed to be fair, clear, and respectful of both our guests and the partners who help us create unforgettable experiences. Below, you’ll find all the details you need regarding payments, cancellations, and refunds.
Cancellation policy
Full payment is required at the time of booking.
Any cancellation must be communicated in writing, preferably by email. Cancellation fees are applied as follows, based on the scheduled service date:
- More than 30 days before the service: full refund, less a €20 processing and booking fee.
- 30 to 16 days before the service: 30% of the total amount
- 15 to 8 days before the service: 50% of the total amount
- 7 days or less before the service: 100% of the total amount
These conditions reflect the advance planning, scheduling, and supplier commitments required to organize the service, and therefore remain applicable in all cases of cancellation.
Should we, in the unlikely event, need to cancel a service and be unable to offer a rescheduled alternative, a full refund of all amounts paid will of course be provided.
Questions?
If you’re unsure about anything, please don’t hesitate to get in touch. We want you to feel fully informed and confident throughout the planning process.
Contact us if you have any questions — we’ re here to help.
Our headquarter & office
Piazza Pescheria 1
Cortona (AR) Italy
Cortona (AR) Italy
